The CRM Built Into Your Shop Management Software
Most CRMs are built for salespeople. Mechanics is built for mechanics — customer profiles, full vehicle history, service reminders, and predictive outreach baked into every work order.
AUTO SHOP CRM CHALLENGES
Why Generic CRMs Fail Auto Shops
Generic CRMs like HubSpot and Salesforce are built for sales teams chasing pipeline deals. They track contacts, opportunities, and deal stages — perfect for selling software to enterprises. But in an auto shop, the customer isn't the deal. The vehicle is. A customer might bring in three different cars over five years, each with its own maintenance schedule and service history. A contact-centric CRM can't answer the question that keeps shops profitable: "When is this car due for service again?"
Generic CRMs have no concept of mileage-based intervals, vehicle maintenance schedules, or predictive outreach tied to actual driving patterns. They don't know the difference between a timing belt service at 60K miles and an oil change at every 5K. They can store notes about a customer, but they can't tell you that the 2019 F-150 you serviced two years ago is approaching its 30K service based on typical driving patterns — and that the owner is likely to book that job in the next month if you reach out proactively.
Worse, they sit on top of your work order system as a separate subscription. You pay for Mechanics to run your jobs, and then pay again for a CRM that doesn't integrate with your shop data. That means manual data entry between systems, missing context, and a disjointed experience where your best customer intelligence lives in a tool disconnected from your actual work orders and invoices.
FEATURE 1
Customer Profiles
Complete Customer View
Every customer has a profile with all their vehicles, full job history, contact info, and internal notes. Search by name, phone, email, or license plate and pull up a customer's complete profile in seconds.
Lifetime Value Visibility
See at a glance what each customer has spent with you over time, which vehicles they bring in regularly, what services they prefer, and when they're due for their next maintenance. No hunting through archives.
Internal Notes and Preferences
Add internal notes to every customer profile — preferred contact method, known issues with specific vehicles, fleet billing arrangements, VIP status, or special instructions. Your whole team sees the same context on every interaction.
FEATURE 2
Vehicle-Centric Records
The Vehicle Is the Customer
In auto repair, the vehicle is the real customer — not the person. Mechanics links every customer to all their vehicles and every vehicle to its complete service history. VIN, year, make, model, mileage, maintenance schedule, and every job ever done on that car — all in one place and instantly searchable.
Multi-Vehicle Customers
Some customers bring in one car once a decade. Others bring in five different vehicles every quarter. Your CRM needs to handle both. Mechanics tracks which customer owns which vehicle, so you never confuse a Subaru's service history with that same customer's Chevy truck.
Instant Context
When a customer calls with a weird noise or a warning light, your team sees everything you've ever done on that vehicle before you even ask a question. Previous repairs, parts replaced, technicians who worked on it, and all related work orders — it all loads on the vehicle profile instantly.
FEATURE 3
Service Reminders
Mileage-Based Scheduling
Set maintenance intervals per vehicle by mileage and time. Oil changes every 5K miles or 6 months — whichever comes first. Transmission service at 60K. Timing belt at 105K. Mechanics tracks mileage and time for every vehicle and surfaces vehicles approaching their next service on your dashboard automatically.
No Manual Follow-Up Lists
You don't manage a to-do list or spreadsheet of customers to call. Mechanics does it for you. Every time a vehicle hits a service interval, it automatically appears in your calendar view. Missed opportunities disappear because nothing is manual.
Proactive Revenue
Shops that stop waiting for customers to call and instead reach out first fill their bays faster. You're not competing on price — you're building loyalty by keeping your customers' cars healthy.
FEATURE 4
Predictive Outreach
Reach Out Before They Call
Mechanics tracks actual driving patterns for every vehicle. When a car is approaching a service interval, the system flags it. You know 18 days before the customer calls that their 2019 F-150 is due for a 30K service. That means you can reach out first, schedule the appointment, and guarantee your bay is booked.
Data-Driven Follow-Up
No more guessing about when to reach out. Mechanics combines mileage data, time elapsed, and maintenance schedules to predict exactly when a customer's car will be due for service. The prediction gets better the more you use it.
Fill Your Bays Proactively
Shops using predictive outreach report 20-30% more service appointments per month because they're not leaving revenue on the table waiting for customers to remember they need an oil change.
FEATURE 5
Job History Per Customer
Complete Service Record
Every work order stays linked to the customer and vehicle forever. Different technicians, different years, years apart — the full picture is always there and instantly searchable. You're not starting from scratch on every appointment.
Diagnostic Context
When a customer calls about a strange noise or a dashboard warning light, you see every job you've ever done on that vehicle before you answer the phone. What was replaced? What parts are still under warranty? When was this last serviced? That context changes the diagnostic and often prevents an unnecessary repair.
Build Trust with Transparency
Pull the complete history on your tablet and show your customer everything you've done for them. That transparency builds loyalty and makes it easier to sell necessary services because the customer already trusts you.
FEATURE 6
Team Notes
Shared Team Context
Add internal notes to customer profiles that your whole team can see. Preferred contact method, known issues, fleet billing arrangements, VIP status, technical preferences, or special instructions — anything your team needs to know is visible on every interaction.
Consistency Across Staff
Whether it's the owner, a service advisor, or a technician, everyone has access to the same customer information and history. No more customers getting different answers or feeling like they have to re-explain their problem to every person at your shop.
Reduce Complaints and Mistakes
Shared notes prevent "a customer had an issue with..." situations where knowledge only lives in one person's head. When someone moves or leaves, the institutional knowledge stays with your shop.
MECHANICS vs. GENERIC CRM
How It Compares to a Standalone CRM
| Feature | Mechanics | Generic CRM |
|---|---|---|
| Vehicle-linked history | — | |
| Mileage-based reminders | — | |
| Tied to work orders | — | |
| Predictive outreach | — | |
| AI diagnostic assistant | — | |
| No separate subscription | — | |
| Auto repair vocabulary | — |
WHO THIS IS FOR
Built for Three Kinds of Auto Shops
Independent Shops
Solo operators and small teams who want to retain customers without a dedicated sales person. Mechanics automates follow-up and fills your schedule proactively.
Multi-Bay Shops
Managing hundreds of customers and vehicles. Mechanics scales with you — better visibility across your whole fleet, smarter scheduling, and more predictable revenue.
Replacing Paper Systems
Getting off Rolodexes, contact lists, and spreadsheet-based follow-ups. Mechanics gives you a single source of truth for every customer and vehicle.
PRICING
Transparent Plans for Every Shop Size
Personal
For solo shops and part-time work
Free
Forever
Shop
For growing shops with teams
$79/mo
Billed monthly
Pro
For multi-location operators
$149/mo
Billed monthly
All plans include a free 30-day trial. No credit card required.
Stop Losing Customers to Shops That Follow Up
Your customers' vehicles don't forget when they're due for service. Mechanics doesn't either. Customer profiles, full vehicle history, mileage-based reminders, and predictive outreach — everything built into your shop management software, no separate CRM subscription required.
Start Your CRM FreeFree for 30 days. All features included. No credit card required.